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You can request a free return for goods you have purchased on www.bagsalemall.com up to 30 days after receiving your order for all full priced goods.
Refunds
You will be sent a confirmation email once we have received your returned goods. Your refund will then be processed within 10-15 days.
Please note that refunds can only be processed to the original payment method. www.bagsalemall.com cannot guarantee how long it will take for a refund to show on your account, as this is controlled by the card issuer.
Jewellery
We hope you enjoy your bagsalemall jewellery piece for years to come, and have included a care guide online & with your recent purchase. We are unable to accept any returns for pierced jewellery (including earrings), except in cases where the item is faulty or received damaged & we have been notified within 30 days of original delivery date. Requests outside of this date for pierced jewellery will be reviewed on a case-by-case basis. In the unlikely event your item is faulty or damaged upon receiving, please get in touch with our team [email protected] There is no warranty period, and all defected items will be assessed by our team.
Exchanges
Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.
